Digital Transformation in Public Service

About This Course

Considering increased and exponential requirements of Citizen Services, restricted public sector budgets and the extreme necessity to attend publics as much as possible with less resources and timing the option of Digital transformation in Public Sector is more than a relieved solution it is the starting point of a new wave of Services that provide all the information needed by Citizens on-time, with accuracy, integrity and safely and at the best possible quality and equity.

Public Digital Services imply the proper understanding of Citizens critical information requirements in order to properly receive public services based on appropriated info systems designed with modern tools and based on current available IT technologies and based on the philosophy of Services Oriented Computing.

Business Process Management, Business Technology Platforms, Artificial Intelligent Services, Big Data, Cloud computing, Communication systems, Agile technologies, End - User oriented applications and Systems Management are the leading edge IT and management technologies holistically designed to work together as key enablers for today’s Public Services AI-based solutions.

In this module, students learn about the basics and advanced topics of Public Digital Services.

Learning Objectives

• Understanding of current global environment of Digital Public Sector
• Understanding new approach of Digital Public Services applying new IT (including AI) and management techniques 
• Refresh and Acquire new knowledge on Digital Public Services to XXI Citizens
• Discussion of best alternatives to create new Digital Public Services
• Understand current AI limits in Public Sector, from ethics and compliance to regulations, from implementation to testing and evaluation
• Discuss the future of Digital Public Services

Study Programs

This course is mandatory for the following study programs.

• M.Sc. Advanced Digital Reality

This course is offered as an elective for the following study programs.

• MBA Digital Technologies
• MBA Digital Transformation
• M.Sc. Applied AI
• M.Sc. Cybersecurity
• M.Sc. Digital Leadership

Micro Degree

• This course is offered as a micro degree.
• German UDS Micro Degrees are compatible with the European MOOC Consortiums Common Micro Credentials Framework.
• Micro Degrees will be rewarded with an equivalent of 5 ECTS.
• Micro Degrees are offered to non-regular students and require a fee of €900.

General Information

• Teaching Format: Experience
• Total Workload Master: 125h (40h/85h) / 5 ECTS
• Total Workload MBA: 100h (30h/70h) / 4 ECTS
• Total Workload Micro Degree: 125h (40h/85h) / Equivalent to 5 ECTS
• Module coordinator: Prof. Lorenzo Valle Garcilazo
• Examinations: Quizzes, presentation(s), essay(s)/paper(s), project dreport(s), mid-term exam, written exam.
• Offered: Even quarters

Course Staff

Prof. Lorenzo Valle Garcilazo, a senior Information Technology Executive former Public Sector Director in IBM Latin America, Digital Transformation Professor at TEC de Monterrey (TEC) and Healthcare Systems at the Hasso Plattner Institute (HPI) dedicated to the creation, design and execution of innovative, entrepreneurial-educational projects, Consultant of optimization of intelligent business processes and business digital transformation for public and private sectors in Mexico and Latin America, applying Information (I/T) and Communication Technologies (ICT). For the last 25 years (since 2000) he has been a guest Professor at TEC de Monterrey (Professional and Postgraduate levels), Professor at the Master of Science degree students at HPI in Germany, training hundreds of students who have been his pupils, at Under, Graduate and Executive education, at most executive levels.